Help them understand your change process. Make sure they understand how items are added to the project list and what the timeline looks like so they know their comments are being heard. Superusers and managers should understand how projects come first. Without transparency in this process, they cannot see the forest in front of the trees. It`s never too late to improve your superuser program. Contact Readiness & Education Solutions to bounce back from our experts` ideas and learn from others who started this journey. Here are three ways to help super users become confident and respected trail guides: Integrate superuser testing into your change control process to provide excellent quality control and ensure that end users receive appropriate notifications about workflow and interface changes. Increase participation from top to bottom. Executives who are still practicing in their field should actively exchange tips, tricks and models. For example, give them a corner of your newsletter to share exciting upcoming changes and links to Epic`s prediction sheets or Possible videos. Also, during Go-Live, don`t be surprised by the end users who managed to skip trainings or by staff who were on leave during the training. For either reason, people manage without exception to slip through the cracks; They must be prepared to introduce them into the system as quickly as possible so that they can start working.
Keep your superusers accountable for maintaining strong communication between their departments, IT, and training. These relationships should be beneficial for both parties. These super-users just did a DNA test. It turns out that they are 100% lost. Houston Methodist uses the latest version of Epic, version 2015. This version has some differences and this is one of the reasons why all Epic users must undergo comprehensive training at Houston Methodist, regardless of Epic`s previous experience, before having access to Epic. Today`s meeting is just the introduction to your super role as a user. As a super user, you take all the necessary training, just like your colleagues.
This training will start in January for March Go-Live. In addition to this initial training that everyone must complete to access it, superusers will also participate in assistance activities in the classroom to relive the training and practice support users. Then, two weeks before Go-Live, take part in a 4-hour Super User Booster class that will help you do SUPER in your super-user role. In one case, an organization had assigned 800 superusers as support for about 6500 end users. This is a pretty good relationship and would offer adequate support to your employees. However, as the support schedule was finalized a few weeks before Go-Live, it was decided that only 350 of these superusers would be able to fully dedicate themselves to their support obligations. The rest of the superuser group had conflicts that required them to be forced to remind patients of care when they needed to help. As a result, there was a last-minute brawl to identify a few hundred additional support resources. If the organization had not been able to recruit additional support resources, it could have compromised the entire Go-Live. If operations are lost in the forest, powerful superusers are inexpensive resources. Think of them as your trail guides that help every employee navigate winding regulatory requirements and avoid the need to back off to get reimbursed quickly.
Not only do you lead the way during implementation, but you also help your collaborators navigate quarterly release cycles and ongoing optimization projects. . . .